Terms of Service

LeadRevive is an AI business suite for social-commerce businesses. It lets you connect Facebook Messenger, Instagram, and WhatsApp Business and run your customer conversations from one place, with AI agents that help across sales, orders, payments, follow-ups, stock, and finance. Depending on your plan and settings, it includes AI features (such as drafting and sending replies, extracting orders and appointments, scoring leads, follow-ups, comment replies, finance analysis, and team assistants), order, appointment, and quote tracking, sales forecasting, peer comparison where available, and, where you enable them, integrations with couriers and Google Calendar. We may improve, change, or stop features, and we will give reasonable notice of a change that materially reduces what your plan includes, where practical.

LeadRevive accounts are set up by us for each business. You are responsible for the accuracy of the information you give us, for the conduct of the team members you grant access to, and for keeping login credentials confidential. Tell us promptly if you think an account has been accessed without permission. The account admin has some controls other team members do not, such as requesting data deletion and opting out of peer comparison.

LeadRevive works through other companies' platforms, and your use of them stays subject to their terms and policies, including Meta's Platform Terms and Developer Policies, the Messenger and Instagram messaging policies, the WhatsApp Business terms and Messaging Policy, and Meta's Commerce Policies. You agree to follow them, and to accept any of Meta's terms that Meta requires us to pass on to you. In particular, you are responsible for:

• Messaging people only as those rules allow. On Messenger and Instagram that means the standard 24-hour window or an approved use case; on WhatsApp it means permission from the customer and approved templates outside the 24-hour customer service window. You must check that your own use complies.
• Having a legally sufficient basis and any required opt-in before you contact a person, and stopping when a person asks you to stop.
• Telling customers they are chatting with an automated system where the law or a platform's rules require it. LeadRevive does not add that notice to replies, and you must keep a clear way for customers to reach a person.
• Selling only goods and services that Meta's Commerce Policies and the law allow, and not asking customers to send full card numbers, PINs or one-time codes, or identity-document numbers in messages.

A violation of those policies on a channel you connect can put that channel at risk, independent of anything LeadRevive does, and we are not responsible if a platform restricts your Page, number, or account. If Meta or another platform asks us to restrict or end your access, or we reasonably believe your use puts our standing with a platform at risk, we may suspend or end it promptly, with or without notice.

You are the seller. LeadRevive is not a party to your sales, does not collect payments from your customers on your behalf, and does not hold your sales money. You are responsible for having a lawful basis and any required consent to contact and handle your customers' data, for telling them how you use it, for answering their requests, for any parent or guardian consent needed where you handle a child's data, and for following the consumer-protection and e-commerce rules that apply to you as a seller, including those on delivery, refunds, and complaints. Do not use LeadRevive to profile or exclude people on protected characteristics, to make decisions about credit, employment, housing, insurance, education, or government benefits, or for surveillance.

• Automatic replies are off until you switch them on, and only on plans that include them. Once on, the AI replies to customers automatically under your business's name, with no human review before a reply is sent, and can create and confirm orders and send receipts, reminders, and follow-ups. You control it, including turning it off or taking over any conversation.
• Different AI specialists handle different moments, and how each one behaves depends on what you have set up. When a new customer first asks for a price, the AI may ask a short question about what they need before quoting it, and quotes straight away if they ask again, are ready to buy or have already chosen what they want. When a customer negotiates, the AI is set up not to quote below the lowest price you set for an item and, where you set none, to hold your listed price instead of offering a discount. When a customer goes quiet after a quote, the AI may send one follow-up message, or decide there is nothing worth saying. It is set up to say only what your products and policies state. These describe how the AI is set up to behave, not a promise that it will always do so, and you remain responsible for what is sent, as set out below.
• Some AI features run whether or not automatic replies are on, depending on your plan and settings, such as describing photos and transcribing voice notes that customers send, comment replies where that feature is enabled, finance analysis, and team assistants. The [[Privacy Policy: /privacy]] explains what each one receives.
• AI output can be wrong, incomplete, or out of date. You are responsible for the information it draws on (catalog, prices, stock, policies, and your instructions), for reviewing how it behaves for your business, and for what is sent to your customers under your name. The AI may answer customer questions on your behalf, including about delivery and payment terms and about your products as far as what you have written about them supports. It is set up not to confirm that a product is genuine, or its quality, freshness or expiry, unless your own product details or policies say so. Enable it only if you can stand behind what you have written and what the AI says from it, and take over conversations where you cannot.
• Lead scores, summaries, forecasts, finance analysis, and comparisons are aids for your own judgement, not financial, legal, or tax advice, and we do not promise any sales result or any level of forecast accuracy.
• Plans can limit AI usage. When a limit is reached and you have no extra balance left, AI replies pause and messages wait for a person.
• As between you and us, you may use AI output generated for your business. We do not promise that it is free of third-party rights.

Where peer comparison is available, an eligible business takes part automatically unless it opts out. We work out a small set of business-level figures from its own orders, and show the business only its own figures beside a group-level median of similar businesses, and only when enough similar businesses are in the group. The business never sees another business's own figures. Other businesses in the same group see only a group median, which includes your figures, and never your figures on their own. The Privacy Policy explains what is used and how long it is kept. The account admin can opt out at any time in the business profile at no charge, which deletes your stored figures and ends your comparisons without affecting any other feature. By staying in, your business allows us to use its figures in this way. You must not try to work out another business's figures from the comparisons. We may change or stop the feature, comparisons may not be available for every business, and they are not advice.

• Plans and prices are shown in the app. Subscriptions bill monthly in BDT unless we agree otherwise.
• At each renewal the plan's price at that time applies, unless we have agreed a custom price or a discount with you, which applies as agreed.
• A trial is started by us for a set length and ends automatically. No card is taken at the start, and a trial never becomes a paid subscription unless you pay.
• We do not store a card or charge you automatically. When a renewal is due we e-mail a payment link and may send reminders. You pay through our payment gateway partners, which are independent third parties under their own terms. Where we agree, we may also record a payment you made to us directly, outside the gateways (for example by mobile wallet or bank transfer).
• If a renewal is not paid, we may send reminders, allow a short grace period, and then suspend the account until it is paid up. A suspended account cannot use the service; its data stays in place.
• Extra AI usage can be bought as prepaid packs at the prices shown in the app. Optional add-ons have their own packs and prices.
• Prices are in BDT and we do not add charges that are not shown in the app or agreed with you. If VAT or another tax applies to a charge under applicable law, it will be shown as a separate line on the invoice; an invoice with no tax line has had none added.

• An upgrade takes effect once its payment is complete, and the unused part of your current period is credited toward the new plan.
• If a plan's AI usage is used up, you can repurchase a plan. A repurchase is charged at the full plan price and starts a new monthly period.
• A downgrade takes effect at your next renewal, and you keep your current plan until then.
• You can cancel from the Billing page at any time (a suspended account must contact us to cancel). Cancellation takes effect at the end of the period you have paid for, or the end of a trial; you keep access until then, you can undo it before then, and there is no charge on the next cycle.
• Cancelling a subscription does not delete your data. Deleting data is a separate request (see Data and privacy below).
• Refunds are not automatic. We consider requests individually, for example where you were charged in error or twice, or we could not provide the service you paid for, and we do not refund the unused part of a period after you cancel unless we agree to or the law requires it. Where a refund is approved it goes back through the original payment gateway where it supports that, or by another method we arrange. Nothing here limits any right to a refund that the law gives you.

You won't use LeadRevive to:

• send unsolicited, deceptive, or harassing messages, or message people in a way that breaks the platform rules above or the law;
• sell or promote illegal goods or services, or goods and services that Meta's Commerce Policies prohibit;
• upload national ID, passport, biometric, genetic, or criminal-record data, or payment card numbers;
• infringe anyone's rights, spread malware, probe or attack the service, get around its limits or security, or resell it without our written agreement;
• try to identify any business or person from peer comparison figures or other aggregated data, or to decode or reverse anything we have protected.

We can suspend or terminate an account that violates this section, including where continuing to serve it would put our own standing with Meta or another integration partner at risk.

You can end your subscription at any time as described above. We can suspend or terminate an account for non-payment, for a breach of these terms, for the reasons under Acceptable use and Meta, WhatsApp, and other platform rules, or where the law or a competent authority requires it. Where practical we will tell you why and give you a chance to fix the problem first, but we may act at once where needed to protect people, the service, or our compliance duties. When an account is suspended or ends, your data is not deleted automatically; it stays in place until it is deleted under the process in our Data Deletion Instructions or the retention rules in our Privacy Policy. Sections that by their nature should continue (including payment, liability, indemnity, and disputes) continue after termination.

How we collect, use, share, and retain data, including AI processing, our service providers, and how deletion works, is described in our Privacy Policy and Data Deletion Instructions, which are part of these terms. Your data (your conversations, orders, and records) remains yours; using the platform doesn't transfer ownership of it to us. You give us permission to process it to provide the service, including by sending it to the service providers and AI providers described in the Privacy Policy, and, unless you opt out, to use your figures for peer comparison as described there. We also use aggregated, anonymised information derived from many businesses, such as general demand patterns, to improve forecasts; it identifies no business or person, and it is separate from peer comparison. We do not sell your data or use customer message content to train AI models.

For your customers' data we act as your processor and you decide the purposes. We will process it only on your instructions (these terms, your settings, and the features you use) unless the law requires otherwise, apart from the business-level figures the Privacy Policy describes; keep it secure as the Privacy Policy describes; use only service providers of the kinds it describes, which you authorise; help you respond to your customers' requests and pass on to you promptly any we receive; tell you without undue delay if a breach affects your data; and make information about how we handle it available to you on reasonable request. On request we will tell you what we hold about your business and, where reasonably practicable, give you a copy. You authorise the transfers abroad described in the Privacy Policy. We may preserve or disclose data where a law, court order, or competent authority requires. Nothing in these terms takes away any right a person has over their own personal data under applicable law.

LeadRevive and its underlying software, design, and trademarks remain our property. During your subscription we give you a limited, non-exclusive, non-transferable right to use the service for your own business. You confirm you have the rights to the content you upload (such as product images and documents). If you give us feedback, we may use it without obligation to you.

LeadRevive connects to services we don't operate, Meta's messaging platforms, AI model providers, courier partners, and payment gateways among them, to provide its features. We're not responsible for those services' own availability, errors, changes, or policies, though we'll work with you in good faith on integration issues within our control. If a third party changes or removes access, a feature may change or stop.

We work to keep LeadRevive available, but we don't promise it will be uninterrupted or error-free, and we have no service-level commitment unless we agree one with you in writing. We may carry out maintenance, and outages of third-party services can affect the service. Support is by e-mail at the address below, or through the Support page in the app.

To the maximum extent permitted by applicable law, LeadRevive is provided "as is" and "as available", and we do not give any warranty that is not set out in these terms, including about AI output, forecasts, scores, or comparisons. To the same extent, we are not liable for indirect, incidental, or consequential losses (including lost profit, lost sales, or lost data) arising from your use of the platform, and our total liability for any claim is limited to the amount you paid us in the three months before the claim arose. Nothing in these terms limits or excludes liability for fraud or wilful misconduct, liability that cannot lawfully be limited or excluded, your obligation to pay undisputed fees, or any right a person has over their personal data that the law does not allow to be waived.

To the extent permitted by law, you will cover our reasonable losses and costs from a third-party claim (including by one of your customers, a platform, or a regulator) that arises from the messages you send or the content and instructions you provide, your breach of these terms or of a platform's policies, or your breach of the law, except to the extent we caused the loss by our own breach of these terms or wilful misconduct. We will tell you about the claim promptly and cooperate with you reasonably.

These terms are governed by the laws of Bangladesh. Please contact us first if you have a concern, and we will try in good faith to resolve it. That does not stop either of us from going to court at any time. The courts of Dhaka, Bangladesh have jurisdiction over disputes arising from these terms, without limiting either party's right to ask any competent court for urgent interim relief. If both of us agree in writing, a dispute may instead go to arbitration seated in Dhaka under the Arbitration Act, 2001.

We may update these terms. We will update the date at the top of this page and, for a material change, e-mail the account admin at least 14 days before it takes effect, unless a change has to take effect sooner to meet a legal or platform requirement. If you don't agree to a change, you can cancel. The old terms keep applying to you until the end of the period you have paid for. If you don't cancel, using the platform after the change takes effect means you accept it.

These terms, with the Privacy Policy, the Data Deletion Instructions, and any pricing or order terms we agree with you, are the whole agreement between us about the service. If part of them cannot be enforced, the rest still applies. If we don't enforce a right straight away, we haven't given it up. You may not transfer your account or these terms to anyone else without our written agreement. We may send notices to the e-mail address of your account admin.